Sorteeouro respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and safeguard your information when you interact with our restaurant, card lounge, and website.
The policy applies to all personal information collected through our website, reservation system, in-person interactions, and private event bookings. We do not engage in online gambling or wagering; our card lounge is exclusively for offline, social poker experiences.
Effective date: 3 September 2026
When you make a reservation or contact us, we collect your name, email address, phone number, and any preferences you share, such as dining restrictions or seating requests. This information is used to manage your booking and communicate with you about your visit. We may also collect your postal address if you request a brochure or event information.
If you participate in our offline poker nights or card lounge activities, we may record your name, contact details, and attendance history to manage table assignments and ensure a balanced social experience. We do not collect any financial information or details related to wagering. Poker chips are used solely as physical table accessories for gameplay.
When you browse our website, we automatically collect technical data such as your IP address, browser type, device information, and pages visited. This helps us improve site performance and user experience. This data is aggregated and does not directly identify you unless combined with other information. We use cookies as described in our Cookie Policy.
We use your personal information to provide and improve our services, including managing reservations, organizing card lounge events, responding to inquiries, and sending you updates if you have opted in.
We do not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances: to service providers who assist us in operating our business (e.g., reservation platform, email service), when required by law, or to protect the rights and safety of our guests and staff.
We implement reasonable physical, electronic, and managerial procedures to safeguard your personal information from unauthorized access, alteration, or disclosure. Our website uses encryption for data transmission, and access to personal information is restricted to authorized personnel. Data is stored on secure servers with restricted access. Staff are trained on privacy obligations. Regular security assessments are conducted.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Reservation records are typically kept for 12 months, while card lounge attendance records may be kept for up to 3 years for operational analysis. After the retention period, information is securely deleted or anonymized. You may request earlier deletion as described in the Access and Correction section.
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. To make a request, contact us using the details in the Privacy Contact section below. We will respond to access requests within 30 days. There is no fee for making a request, though we may charge a reasonable fee for providing copies.
If you receive promotional emails from us, you can opt out at any time by clicking the unsubscribe link in the email or contacting us directly. We will process your request promptly. Opt-out does not affect transactional messages about existing reservations.
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC). Contact details for OAIC: www.oaic.gov.au
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. For detailed information about the types of cookies we use and how you can manage them, please refer to our Cookie Policy. You can control cookies through your browser settings. Essential cookies are required for the website to function properly.
Sorteeouro stores personal information on servers located in Australia. We do not transfer your personal information to overseas recipients unless necessary for a specific service (e.g., a cloud provider with servers overseas) and only with appropriate safeguards in place. Any overseas transfer complies with Australian Privacy Principles. We ensure contractual protections with overseas service providers.
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to lodge a complaint, please contact our Privacy Officer using the details below.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the effective date. We encourage you to review this policy periodically. Material changes will be highlighted on our website or communicated via email if you have provided your address.
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